All patients must complete the following within three days of appointment confirmation. 

• Answer all questionnaires and rating scales
• Upload a photo ID
• Upload proof of insurance (if using insurance)
• Enter a valid credit card

Failure to complete this may result in rescheduling of your appointment. 

• Arrive or log in 10 minutes early
• If you arrive late, the visit still ends at the scheduled time
• Sessions cannot be extended for late arrival and will likely be rescheduled

• If you are coming into the office:

  • Bring your photo ID
  • Bring proof of insurance if using insurance
  • Ensure you have a credit card on file for payment (required for all patients)
  • When you arrive, sit in the reception area. Doctor will meet you at your appointment time
  • Children must be accompanied by adults at all times. 

General Requirements

• Log in 10 minutes early
• Test your camera, microphone, and audio beforehand
• You must not be driving during the appointment
• Stay in a private, quiet location for the entire session

How to Join Your Telehealth Appointment

You can join your Telehealth session using any of the following:

1. Log in to the patient portal
2. Click the CHECK-IN link next to your appointment in the patient portal

Adults must follow all general instructions listed below:

• Be prepared to discuss symptoms clearly
• Ensure you are in a private location without interruptions
• Keep your device stationary for the duration of the visit

• Parent and child must remain available on camera as needed
• The child should be in a quiet, structured environment with minimal distractions

Kiddo Psychiatry requires a credit card on file for all patients.

Private Pay Patients

• Charged on the day of the appointment

Insurance Patients

• Copay or coinsurance is charged on the day of the appointment
• Any remaining balance is charged after insurance processes the claim

Missed Appointments & Cancellations

• Fees are charged to the card on file
• Follow the practice’s cancellation policy

• Use the patient portal for secure messaging
• No clinical advice is provided by phone
• Prescription refill requests require 7 business days’ notice and must be requested via patient portal message. we do not respond to pharmacy requests
• Visit summaries, receipts, and billing history are available in the patient portal
• We do not provide emergency or crisis services